Shipping

Shipping policies:

Please allow up to 14 days for your product to be made to order before being sent out to you. We aim to get them out to asap. 

If an order is required sooner for a special occasion please send us an email prior to ordering and we will do our best to have your order out to you asap.

All orders over the value of £10 will be sent 2nd class recorded delivery and will require a signature upon arrival. 

IMPORTANT INFO: Parcels not collected from your local depot due to missed delivery and subsequently returned to us can be reshipped at your own cost. 

Parcels returned to us deminshes your right to a full refund, if you decide not to pay reshipping, we will donate your items to the Women's Refuge at your cost. 


Returns:

** During SALES we do NOT accept exchanges or Refunds due to the high volume of orders**


Due to the Handmade nature & customisation of our items, we do not accept returns or exchanges for garments not fitting or wrong colours selected at checkout. 

 We follow a strict quality control program & items are checked thoroughly before dispatch. In the unlikely event a fault is discovered please contact us immediately by email within 14 DAYS OF SHIPPING NOTIFICATION. 

 Contact : info@birdiesandbearcubs.co.uk